Terms and Conditions of Sale
The technical steps required to create the contract between you and us for online purchases are as follows:
You place the order for your products on our Website by pressing the confirm order button at the end of the checkout process.
You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement email detailing the products you have ordered.
This is not an order confirmation or order acceptance from agicore.co.uk
As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered.
You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order.
A contract is formed between us when (and not before) we dispatch your order.
In the case of goods purchased through our Click & Collect service, a contract is formed between us when (and not before) you collect your items.
Your order will not be progressed until we verify payment.
By placing an order with us you agree that:
Any information provided by you will be true, accurate, current and complete
You are the authorised holder of any credit or debit card you may use on the website
You will notify us immediately of any changes to any information you have submitted to the website
You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever
By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to pre authorise your account upon order and debit your account upon dispatch / collection.
E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
You have read and accept all terms and conditions including in particular the terms in relation to Price and Promotions, Shipping and Delivery, Contract Cancellation, Returns and Refunds and Data Protection
Shipping and Delivery
We are delighted to offer a number of different shipping and delivery options to cater to our customers' requirements. We try to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third party delivery service providers.
Where possible, we subsidise the shipping charge and do not pass this on to our customers.
We are happy to exchange or refund goods if returned within 14 days of purchase, provided the goods are unused, in their original condition and packaging with all materials, manuals and accessories intact.
All returns must be accompanied by a valid Agicore Dog Toys receipt or, for online returns, your order reference number.
We aim to process all refunds as quickly as possible. please allow up to 7 working days for refunds and replacements to be processed. All refunds will be made using the same payment method where goods were purchased in store and using the same card used to place the order online.
For all orders you will be required to return your items to our return address at your own cost.
Description of Products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.
We accept the following payment methods:
Some of our suppliers of interesting and unusual toys are sensitive to the use of their images.
All the images on this website are covered by intellectual property rights and may not be used by unauthorised commercial parties.
Which doesn't stop you sending an image of a cool toy to a friend to say "buy this".
We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region carefully.
Order by 5pm for standard shipping next working day, excluding orders for large, bulky goods. (1-2days)
Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed on a Monday before 5pm.
Please note that we try our best to offer the most competitive shipping rates.
Please note that all our delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.
For orders placed with a value of up to £40 the delivery charge will be £4.95.
For orders placed with a value of above £41 and up to £90 the delivery charge will be £5.95.
For orders placed with a value of over £91 your delivery will be FREE and we would like to thank you for your order !
EUROPE (except UK)
For orders placed with a value of up to £35 the delivery charge will be £8.95.
For orders placed with a value of above £36 and up to £150 the delivery charge will be £13.95
For orders placed with a value of over £151 your delivery will be FREE and we would like to thank you for your order !
REST OF THE WORLD
For orders placed with a value of up to £35 the delivery charge will be £16.95
For orders placed with a value of above £36 and up to £210 the delivery charge will be 21.95
For orders placed with a value of over £211 your delivery will be FREE and we would like to thank you for your order !
In general, in stock items will be dispatched within 1-3 working days of the date of order.
We are often away at Dog Shows (particularly the weekends) so are not always available for same day dispatch, but we will do our very best.
If an item is out of stock we will contact you to confirm your delivery date, which is usually within 7 – 10 working days.
If you are not happy to wait, we will be happy to amend or credit your order.
Most orders will be sent out by Royal Mail or APC and will be on a signed for service requiring a signature.